At Tri Nation ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal data responsibly in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, book coaching sessions, purchase our services, or otherwise interact with us.
By using this website or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
Information We Collect
We may collect personal data that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Booking and appointment details
- Information submitted through contact forms or enquiries
- Coaching-related information you choose to share
- Billing information
- Technical information such as your IP address, browser type, device information, and website usage data
We collect only the personal data that is reasonably necessary to provide our services and operate our business.
How We Use Your Information
We may use your personal data to:
- Respond to your enquiries
- Schedule and manage coaching sessions
- Deliver coaching services
- Process payments
- Communicate with you regarding bookings or services
- Improve our website and customer experience
- Monitor website performance and security
- Comply with applicable legal and regulatory obligations
We do not sell or rent your personal data to third parties.
Third-Party Service Providers
We use trusted third-party providers to operate certain functions of our website.
Acuity Scheduling
We use Acuity Scheduling, a booking platform provided by Squarespace, to manage appointments.
When you book a coaching session, the information you provide (such as your name, email address, phone number, appointment details, and any notes you submit) is processed through Acuity Scheduling on our behalf.
For more information about how Acuity Scheduling and Squarespace process personal data, please refer to the Squarespace Privacy Policy:
https://www.squarespace.com/privacy
Stripe
Payments made through our website are securely processed by Stripe.
Payment card information is transmitted directly to Stripe using secure encryption. We do not store your complete credit or debit card details on our own servers.
Stripe may collect information including:
- Payment method details
- Billing information
- Transaction information
- Device information
- IP address
- Fraud prevention data
For more information about Stripe's privacy practices, please refer to the Stripe Privacy Policy:
https://stripe.com/privacy
Cookies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Support booking and payment functionality
Some cookies may be placed by third-party providers such as Acuity Scheduling and Stripe.
You can control or disable cookies through your browser settings, although doing so may affect certain website features.
Website Analytics
We may use analytics tools to better understand how visitors use our website.
Analytics data is generally collected in an aggregated or anonymised form and helps us improve our website, services, and user experience.
Disclosure of Personal Data
We may disclose your personal data only where necessary to:
- Provide our coaching services
- Process bookings and payments
- Work with trusted service providers acting on our behalf
- Comply with applicable laws, regulations, or legal requests
- Protect our legal rights where necessary
We require our service providers to handle personal data responsibly and in accordance with applicable privacy laws.
International Transfer of Personal Data
Some of our third-party service providers, including Acuity Scheduling (Squarespace) and Stripe, may process or store personal data outside Singapore.
Where personal data is transferred overseas, we take reasonable steps to ensure that your information continues to receive a standard of protection comparable to that required under Singapore's Personal Data Protection Act (PDPA).
Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect your personal data from unauthorised access, disclosure, alteration, misuse, or loss.
While we take appropriate precautions, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to:
- Provide coaching services
- Maintain business and financial records
- Comply with legal, tax, and regulatory obligations
- Resolve disputes and enforce our agreements
When personal data is no longer required, we will securely delete or anonymise it where reasonably practicable.
Your Rights Under the PDPA
Subject to the Personal Data Protection Act 2012, you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Withdraw your consent to our collection, use, or disclosure of your personal data, subject to legal or contractual obligations.
Please note that withdrawing consent may affect our ability to provide coaching services or fulfil existing bookings.
Requests regarding your personal data may be submitted using the contact details below. We will respond within a reasonable timeframe as required by the PDPA.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, or legal obligations.
The latest version will always be published on this page together with the updated Effective Date.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal data, or would like to withdraw your consent, please contact us at:
Tri Nation
Email: admin@trination.co
We will respond to your request as soon as reasonably practicable in accordance with Singapore's Personal Data Protection Act 2012.